This report examines how governments can use contracting to improve their service for riders and take advantage of new technologies. However, they also caution that there are important considerations to safeguard the public interest and get the most from public-private transit partnerships.
The lessons learned covered in this report include:
- Government cannot contract out the public interest;
- Clear contracts can align contractors’ profit motive with agency goals;
- Symbiotic agency-contractor relationships can improve operations and foster innovation